Delivery
Orders are usually despatched the next working day after being placed, via Royal Mail Tracked with signature.
Tracking details will be emailed upon the day of despatch. Standard delivery time is 3 working days from despatch.
For all queries in regards to our deliveries, see the below sections.
All orders sent via Royal Mail.
We do not currently despatch on a Saturday or Sunday.
Tracking details will be emailed upon the day of despatch.
If you have not received your delivery within 5 working days of despatch*, please contact our online store.
All our orders are despatched on a service which will require the goods to be signed for, so you may prefer to specify a business address etc when ordering, but please note that we are unable to change the delivery address once an order has been placed.
Returns
If, for any reason, you are not entirely satisfied with your order, you can return them to us for a full refund within 28 days of receiving your order.
Please note, that orders placed online or over the telephone cannot be returned to our high street stores.
Returns Form: If for any reason you don't receive a returns form within your order, please download one here.
Exchanges: Unfortunately at this present time we are unable to offer exchanges to any customers placing orders online. If you wish to swap your item(s), then please send your order in as stated above and then place a fresh new order for your new item(s).
We offer FREE returns on all orders within the UK.
A Royal Mail free returns label will be included with your despatch. Please repackage the items as appropriate and attach the label to the outside of the parcel.
Please note - you will need to retain your proof of postage receipt from the Post Office, Loake cannot be held liable for any missing returns where there is no proof of postage available.
if you need any additional returns labels, please visit the link below:
https://outlet.loake.com/return
All Orders
It is very important that items to be refunded on are returned to us in a saleable condition. They must be unworn and still in the original packaging with any labels, swing-tags, etc. still attached. We cannot accept items for return where there is wear visible – when trying footwear on, please do not crease the uppers or scratch the finish on the soles.
Please complete the returns form contained with your original order and enclose it with your items to be returned.
On receipt of the returned goods, we will refund to the original method of payment the full price paid for the items returned to us.
Please note - you will need to retain your proof of postage receipt from the Post Office, Loake cannot be held liable for any missing returns where there is no proof of postage available
Refunds can take up to 14 working days from receipt to be processed. Loake will email confirmation of your return and refund once completed.
Any duty incurred upon receipt of returned items will be recovered from the customer.
All returns must be sent to: Loake Bros Ltd, Unit E, Bartley Drive, Kettering, Northamptonshire NN16 8UT, England
Nothing under these terms and conditions affects your statutory rights.
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